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frequently asked questions

Q. WHAT HAPPENS TO MY EXISTING SUBSCRIPTION?
A. If you had an existing subscription, it has been paused and you will need to create a new account and place a new order through our improved shopping experience. 
Click here to get started.

Q. I PLACED AN ORDER ON OR BEFORE SEPTEMBER 1, 2022 - WHAT HAPPENED TO THAT ORDER?
A. Your order is still being fulfilled and you will receive the delivery as expected. 
Please note, in order to continue to receive meals you will need to create a new account and place a new order through our improved shopping experience.

Q. WHERE ARE MY OLD ACCOUNT STATUS AND PURCHASE CREDITS?
A. With the switch to our new shopping platform, unfortunately we are no longer able to continue with the rewards program and have discontinued the use of credits. We do hope you’ll take us up on our 20% off code on your next order - just head here to create a new account and apply the code at checkout.

Q. DID YOU SELL THE COMPANY?
A. No, we haven’t sold! Mark is still at the helm and is excited to continue to bring plant-based options that are good for the planet and good for our health, now fresh instead of frozen!

Q. WHAT HAPPENED TO MY OLD FAVORITE MEALS?
A. We are bringing forth lots of new variety for delicious, good-for-you fresh meal options.  Many customer favorites could make a comeback soon so stay tuned. In the meantime, please check out all of the great new offerings we’ve added!

Q. HOW DO I CANCEL MY ACCOUNT?
A. Your existing Veestro account is no longer active. If you need access to prior order information for any reason, please email info@veestro.com before September 10, 2022.

Q. HOW DO I CHANGE THE DELIVERY DATE?
A. With our change to delivering fresh meals, the order processing & delivery times available have shifted. Orders need to be placed by Thursday and delivery can be expected the following week Sunday-Friday depending on your location. Click here to check yours. 

Q. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
A. With this new shopping experience, you will need to place/edit your order by Thursday midnight every week. You can expect your Veestro delivery the following week Sunday - Friday depending on your location.

Q. IS YOUR FOOD VEGAN?
A. Yes - our mission is always the same—to make plant-based eating easy and delicious. Because it not only helps feel your best, but is also better for the environment. We use only plant based ingredients. All of our meals are free from meat, chicken, fish, diary, eggs, and honey.

Q. WHERE DO YOU DELIVER?
A. To see if we serve your area, click 'Get Started' on the homepage and enter your zip code. With our switch to fresh prepared meals, we are no longer offering delivery to some zip codes. We are focusing on a delivery experience that ensures freshness and a durable shipping experience to all customers. Hopefully, in the near future, we are able to service our fresh meals to your area.

Q. DO YOU DELIVER TO A P.O. BOX?
A. No. Our shipping partner requires a physical address to complete delivery.

Q. DO I HAVE TO BE HOME IN ORDER TO RECEIVE MY MEALS?
A. No. If no one is home at the time of delivery, UPS or one of our local delivery couriers will leave the package outside your door. However, we recommend that you pick up your package as soon as possible.

Q. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
A. If your order is shipped via UPS, you will receive a shipping confirmation and the tracking number. Please refer to your tracking number for delivery estimates. For those in our local delivery areas, deliveries will be made Sunday and/or Wednesdays.

Q. HOW MUCH DOES SHIPPING COST?
A. Our shipping fee ranges between $7.95-$12.95 per delivery. This charge is for best-in-class cold-keeping packaging and other materials to ensure freshness and a durable shipping experience to you. Your delivery cost will be generated before placing your order. 

Q. WHAT IS THE BEST WAY TO STORE THE MEALS?
A. Meals will come fresh (but you can still freeze them if you prefer!). Please refer to your meals for the eat by date. We definitely believe the meals taste best fresh, but if you prefer, you can freeze immediately for an extended shelf-life. Reheating from frozen may take a few extra minutes to reach a 165° F internal temperature.

Q. HOW WILL MY ORDER ARRIVE?
A. Meals will arrive fresh and will need to be refrigerated upon receipt. Eat-by dates can be found upon the individual container. You can also freeze your meals immediately for an extended shelf life.

Q. HOW MANY MEALS WILL ARRIVE IN MY PACKAGE?
A. You can choose to have anywhere from 6 to 15 meals delivered in a single box depending on your area. If you'd like to receive more than 12 or 15 meals, you'll need to place a second order.

Q. DO YOU ACCEPT RETURNS?
A. Because we produce a perishable product, we CANNOT accept returned food items. We will promptly issue a replacement credit for any food item or meal that was damaged, spoiled, or impaired as a direct result of shipping or delivery.

Q. IS YOUR PACKAGING RECYCLABLE?
A. Yes. Our boxes are made from recycled cardboard and can be recycled the same as any other cardboard product. The soft liner is made from a recycled cotton blend and is completely biodegradable. The ice packs contain a food-safe, non-toxic, and water-soluble gel solution. This solution can be emptied into the trash, and the case can be recycled. We DO NOT recommend emptying the solution down the drain. Our meal containers are recyclable as well.

Q. WHAT IS THE SUBSCRIPTION BILLING POLICY (recurring orders)?
A. By opting into a subscription order, your chosen plan will come your way each week with no additional steps required from you, plus you'll receive a 5% discount off your order each week! There is no commitment with a recurring order, and you can pause your order or skip a week at any time. While our subscription order offers you the convenience of an auto-generated menu, we highly recommend our customers take a peek at their menu each week to ensure they are receiving the meals that sound best to them. You can customize your meals any time before the order deadline closes on Thursday at 11:59 PM (local time). Each week payment for your recurring order will automatically process after that deadline closes.

Q. WHAT IS YOUR CANCELLATION POLICY?
A. You can cancel your order by following these steps:

1. Once logged in, go to your Dashboard *
2. Select the order that you want to make changes to *
3. Click ‘Manage Weekly Deliveries’ *
4. Click Cancel Order
Note: If you cancel an order but choose to come back at a later date you will have to re-enter your meal preferences and dietary restrictions. If you just need a break, consider skipping your order for up to 4 weeks or switching to a one-time order.
If you are canceling your order, please be sure to do it before our order deadline closes on Thursday at 11:59pm. If it is after this deadline, please reach out to our support team for further assistance.

Q. HOW DO I CUSTOMIZE MY SHIPMENTS?
A. Once logged into your account, you are ready to select your meals!

1 You will arrive at your Dashboard upon logging in
2 Select the order that you want to make changes to
3 Click 'Edit Meals'
4 Choose your meals for each of your delivery days
5 If you have multiple delivery days, you can make changes by clicking tabs on the top of the page
6 Hit Save at the bottom!

Please note: All menu edits must occur by 11:59 pm on Thursdays in order to receive meals the following week.

Q. WHERE DO I FIND INGREDIENT AND NUTRITIONAL INFORMATION?
A. You can see all nutritional information directly on the menu, as well as on the meal label itself. These are targets and ranges, but there will be some variability. While you are reviewing your meals, you can click on the meal and this will direct you to the meal page which will break down the nutritional information.

Q. I HAVE FOOD ALLERGIES. HOW DO I KNOW IF I CAN EAT YOUR PRODUCTS?
A. Allergens will be listed on the meal details when shopping for your meals.

Q. ARE YOUR MEALS ORGANIC?
A. We are committed to providing high quality, vegan ingredients and use organic ingredients when possible. We avoid using refined seed oils like canola oil.

Q. WHERE ARE THE COOKING INSTRUCTIONS FOR EACH MEAL?
A. You can find the heating instructions on every package of our meals.

Q. WHAT IF I HAVE A QUESTION ABOUT MY BILL?
A.If you have any questions, please contact our customer service team and we will be happy to help you.

Q. WHERE DID FOUNDERS MARK AND MONICA GROW UP?
A. Mark and Monica are brother and sister and they grew up in Costa Rica.