frequently asked questions

Q. IS THERE A MINIMUM ORDER?
A. Yes. The minimum order is $35 (food subtotal).

Q. WHERE DO YOU DELIVER?
A. Veestro delivers to any physical address within the United States. We also ship to Hawaii or Alaska (additional shipping fees apply)

Q. DO YOU DELIVER TO A P.O. BOX?
A. No. FedEx requires a physical address in order to deliver perishables.

Q. DO I HAVE TO BE HOME IN ORDER TO RECEIVE MY MEALS?
A. No. If no one is home at the time of delivery, FedEx will leave the package outside your door. However, we recommend that you pick up your package as soon as possible to prevent unwanted thawing.

Q. DOES THE DELIVERY REQUIRE A SIGNATURE?
A. No, we ship everything via FedEx without signature required.

Q. WHEN WILL MY ORDER SHIP?
A. All orders placed by Sunday will ship out the following Monday or Tuesday. Please refer to our shipping map here.

Q. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
A. Once your order has shipped, you will receive shipping confirmation and the tracking number. Please refer to our shipping map for delivery estimates.

Q. HOW MUCH DOES SHIPPING COST?
A. All orders are shipped via FedEx. We offer discounted shipping rates, please refer to our shipping page for more detailed information

Q. WHAT IS THE BEST WAY TO STORE THE MEALS?
A. It is always best to store the meals in the freezer and keep only 1 or 2 days worth of food in the refrigerator to thaw out. Our meals will last up to 8 weeks in the freezer, and up to 1 week in the fridge.

Q. HOW LONG CAN I KEEP VEESTRO PRODUCTS IN THE REFRIGERATOR OR FREEZER?
A. Since Veestro products are preservative free, they can be kept up to 8 weeks in the freezer, or 1 week in the refrigerator. Do not leave Veestro products out of the refrigerator overnight.

Q. WHAT IS THE BEST WAY TO STORE THE JUICES?
A. It is always best to store the juices in the freezer until you are ready to enjoy them. Place the juice in the refrigerator to thaw out overnight, and consume within 24-48 hours of defrosting the juice for optimal nutrition. Juices will last up to 8 weeks in the freezer.

Q. HOW WILL MY ORDER ARRIVE?
A. Each product is fresh frozen using the latest technology to optimize freshness. Your order will arrive in an insulated shipping container and shipped with dry ice to keep your meals frozen.

Q. WHAT IF I RECEIVE MY MEALS AND THE DRY ICE IS GONE?
A. As long as your meals are still "refrigerator-cold" to the touch, they can be safely stored in your freezer with no reduction in quality. Since our products contain no animal byproducts, there is less chance for harmful spoiling to take place.

Q. DRY ICE INFORMATION
A. All Veestro products are shipped with dry ice. Each shipment is packed with just enough dry ice to disappear before you open your package; but if you open your package to find pieces of dry ice still remaining, dont touch the dry ice. Leave it in the box and put the box outside or in a garage so that the dry ice can naturally dissipate. Ensure that children or pets will not be able to access the box. Do not attempt to seal the dry ice off in a jar or container, as it may cause harm. Please carefully read the dry ice warning instructions, which are included in every package. Veestro will not be held liable for any damage caused by improper handling of dry ice material.

Q. IS YOUR PACKAGING RECYCLABLE?
A. Our meals are packed in 100% compostable carton trays or 100% recyclable BPA-free plastic pouches.

Q. WHAT IS THE SUBSCRIPTION BILLING POLICY (recurring orders)?
A. Recurring Billing Policy for Subscription Meal Plans: By enrolling in any of our subscription meal plans, you agree that you will be receiving meals from Veestro on a recurring basis and agree to the Veestro terms and conditions. Every two weeks, you will receive a new shipment of Veestro Meals at the subscription price listed for your plan, and your credit card or other payment method will be charged. You may discontinue for any reason. To cancel please contact us at least seven days prior to your next delivery cycle, and we will cancel your subscription. Want to pause your subscription? No problem. Simply contact us at least seven days before your next billing cycle. Because we produce a perishable product, we CANNOT accept returned food items. We will promptly issue a replacement credit for any food item or meal that was damaged, spoiled, or impaired as a direct result of shipping or delivery.

Q. HOW DO I MANAGE MY SUBSCRIPTION (recurring order)?
A. To manage your Veestro subscription (recurring order) follow these instructions: 1) Use the Log In link at the top right of the Veestro website to log into your account; 2) Click 'Manage Your Subscriptions' text link on the right side of the page; 3) A list of your recurring orders will appear; 4) Click the 'Manage' text link next to the recurring order you want to manage.

Q. IF THERE IS SOMETHING I DONT EAT, CAN MEALS BE SUBSTITUTED FROM MY ORDER?
A. Absolutely! We want you to get what you love and love what you get, so just email us at info@veestro.com and let us know which meal to substitute.

Q. WHERE DO I FIND INGREDIENT AND NUTRITIONAL INFORMATION?
A. All nutritional information can be found on the label of your Veestro meal, and on each productÕs description within our website.

Q. I HAVE FOOD ALLERGIES. HOW DO I KNOW IF I CAN EAT YOUR PRODUCTS?
A. Under each product description, you will find icons that show whether that particular product is suitable for a particular diet. Examples include: Gluten Free, and Dairy-Free. At Veestro we recognize that some of our customers have allergies or sensitivities to nuts, gluten, soy, and other food items. That's why we strive to disclose all ingredients used in the production of our meals and will answer any questions directly to help you decide which products you can safely consume. At Veestro we take every precaution to ensure that cross contamination of ingredients does not occur in our production facility, but please be aware that our meals are produced in a plant which processes foods containing wheat, soy, nuts and seeds.

Q. ARE ALL OF YOUR PRODUCTS GLUTEN-FREE?
A. No, but we have many gluten-free options. All of our gluten-free choices can be found by searching our site for gluten-freeÓ or by looking for the Gluten-Free tag on a particular product.

Q. IS THERE A POSSIBILITY OF CROSS CONTAMINATION IN YOUR FACILITY?
A. At Veestro we take every precaution to ensure that cross contamination of ingredients does not occur in our production facility, but please be aware that our meals are produced in a plant which processes foods containing wheat, soy, nuts and seeds. Veestro does not use any animal products or byproducts and our facility is 100% vegan. We strive to prevent cross contamination to the best of our abilities as a dual-purpose commercial kitchen, but we do NOT recommend our products for people with celiac disease or similarly severe allergies. We recommend that consumers with celiac purchase food products from an alternative service that uses a single-purpose, certified gluten free commercial kitchen facility.

Q. ARE YOUR MEALS ORGANIC OR NATURAL? THERE IS A BIG DIFFERENCE.
A. Our meals are organic, but they are also natural because we don't add any preservatives.

Q. DO YOUR MEALS HAVE PRESERVATIVES?
A. No, we do not add any preservatives to our meals.

Q. DO YOU HAVE SOY-FREE PRODUCTS?
A. Yes, we have a handful of soy-free products, you can just search

Q. WHERE ARE THE COOKING INSTRUCTIONS FOR EACH MEAL?
A. You can find the heating instructions on every package of our meals.

Q. HOW DO I PREPARE MY MEALS?
A. The label on each Veestro meal contains a clear set of instructions for preparation. Veestro products can be microwaved, but for best results we recommend you use the oven or skillet.

Q. DO YOU HAVE MEALS FOR KIDS?
A. We have a number of dishes that are ideal for kids, including Chick'n Nuggets, Quesadillas and pizzas.

Q. HOW MANY MEALS COME IN THE STARTER PACK?
A. Our starter pack comes with 12 meals and one juice for $99 and it includes Free Shipping.

Q. DOES VEESTRO SELL GIFT CERTIFICATES OR CARDS?
A. Yes we do! You can find them here.

Q. DOES VEESTRO HAVE RETAIL LOCATIONS OR OUTLETS?
A. No, we do not have any retail outlets. Our food and meal plans are available exclusively online, through Veestro.com.

Q. WHAT IF I HAVE A QUESTION ABOUT MY BILL?
A. If you have any questions, please contact our customer service team at info@veestro.com or call us at 855-434-8988 and we will be happy to help you.

Q. WHERE DID FOUNDERS MARK AND MONICA GROW UP?
A. Mark and Monica are brother and sister and they grew up in Costa Rica.

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